Privacy Policy

When you browse Digital Dukaan, contact us, or place an order, we may collect information such as your name, phone number, email address, delivery address, and order details.

We may also collect basic device and usage data, such as pages viewed, browser type, and approximate location, to help us understand how the store is used and how we can improve it.

If you contact us through phone, email, or other support channels, we may keep a record of that communication so we can respond properly.

We use collected information to process orders, confirm purchases, arrange delivery, respond to support requests, and provide updates related to your order or account.

We may use browsing and usage data to improve product discovery, measure website performance, and make the shopping experience faster and easier.

We may also use your information to prevent fraud, resolve disputes, and meet legal or operational requirements when necessary.

Digital Dukaan may use cookies or similar technologies to keep the website working properly, remember preferences, and improve the user experience.

Analytics tools may be used to understand how visitors move through the site, which pages are useful, and where we can improve performance or layout.

You can control cookies through your browser settings, but some parts of the site may not work as expected if cookies are disabled.

We do not sell personal information.

We may share information with delivery partners, payment providers, technical service providers, or support partners when it is necessary to fulfil orders or operate the website.

We may also share information if required by law, to protect our rights, or to help prevent misuse, fraud, or security issues.

We keep personal information only for as long as needed to complete the purpose it was collected for, such as order fulfilment, customer support, record keeping, or legal requirements.

Reasonable administrative, technical, and organizational measures are used to protect the information we handle.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect the data we manage.

You can contact us to ask about the personal information we hold about you, to request corrections, or to ask for deletion where applicable.

You may also ask us to stop certain communications by contacting us directly.

If you have concerns about how your information is handled, you can reach out using the contact details below.

Digital Dukaan is intended for general shoppers and we do not knowingly collect personal information from children without appropriate consent where required.

If you believe a child has shared information with us, please contact us so we can review and remove it if appropriate.

We may update this Privacy Policy from time to time to reflect changes in our services, operations, or legal requirements.

When we make changes, we will update this page with the revised version so visitors can review the latest policy.

If you have any questions about this Privacy Policy or want to contact us about your information, please email digitaldukaan@gmail.com or call +92 342 4476070.