Can I return a product to Digital Dukaan?

Return approval depends on the condition of the item, the reason for the request, and whether the request is made within the applicable return window.

What should I do if I receive a damaged or incorrect item?

Contact Digital Dukaan as soon as possible by email at digitaldukaan@gmail.com or phone at +92 342 4476070 and share your order details and issue.

How are refunds handled?

If a return is approved, refund processing may depend on the order method and verification of the returned item.

Home/Return Policy

Returns and refunds

Return Policy

This return policy explains how Digital Dukaan handles return requests, damaged item reports, and refund-related support.

Quick answers

Return requests should be made as early as possible after receiving the item.

Incorrect, damaged, or defective items should be reported quickly with order details.

For return support, contact digitaldukaan@gmail.com or +92 342 4476070.

Policy details

Return request conditions

Return eligibility may depend on the item condition, the reason for return, and how soon the request is submitted after delivery.

Items should be kept in a reasonable condition and returned with relevant packaging when applicable.

Damaged, defective, or incorrect items

If you receive a damaged, defective, or incorrect item, please contact Digital Dukaan as soon as possible and share your order details along with a clear explanation of the issue.

This helps us review the request quickly and guide you on the next steps.

Refund guidance

If a return is approved, refund handling may vary based on the payment method, return verification, and order status.

Customers will be updated during the support process once a return request has been reviewed.

Need help with a return?

For direct assistance, contact Digital Dukaan at digitaldukaan@gmail.com or call +92 342 4476070.